OUR POLICIES
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Olive & Danni will refund the value of the goods returned but will NOT refund the value of any shipping paid. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 5 days of the purchase date for Domestic (BARBADOS) Customers or 30 days of the purchase date for International Customers. All returned items must be in be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@olivedanni.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase. Please mail your return to the following address:
Olive & Danni
Attn: Returns
RMA #
Proute, St. Thomas
Bridgetown, Barbados
BB22091
Please note: Return shipping will be paid at the customers expense and will be required toarrange their own shipping.We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 3-7days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- intimates, lingerie or swimwear unless a customer received a wrong item, or the item was faulty
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
- Sale items are FINAL SALE and cannot be returned
- Gift Cards cannot be returned
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
246-825-7282